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Privacy Policy

DooGo NL (“Doogo”, “us” or “we”) is committed to your right to privacy, and we will only use your data as set out in this Privacy Policy. This Privacy Notice explains how we process information that can be used to directly or indirectly identify you as an individual (“personal data”) collected through our website/app (“site”) or otherwise. Please read this information carefully.


For further information about shopping on Doogo.nl, please read our FAQs.


Personal data we collect

Data provided by you. Through our site, you may typically provide us with the following data:

  • Contact data, such as your name, postal address, email address and telephone number.

  • Order data, such as your order of products and purchase history. We do not process your payment details, as this is handled by a third party payment service provider.

  • Communication data, such as when you contact our customer support or otherwise communicate with us.

  • Marketing data, such as your marketing preferences, and data relating to competitions you have participated in or surveys you have responded to.


Data collected about you. When you use our site, we will typically collect the following data:

  • Technical data, such as data on the type of pc/mobile device, internet connection, operating system, web browser and IP address.

  • Usage data, such as your clicks, navigation, and page scrolling on our site.

  • Location data, such as data on your location when using our site.

  • Preference data, such as information about which products, services and activities that you have indicated an interest in.


Why we use this data

These are the most important purposes for which we use your personal data:​

  • To manage and fulfill your orders. For this purpose, we typically use contact data and order data.

  • For bookkeeping purposes. For this purpose, we typically use order data.

  • To provide customer service and handle potential claims. For this purpose, we typically use contact data, order data and communication data.

  • To provide access to the site and enhance the user expertise. For this purpose, we typically use technical data, usage data, location data and preference data.

  • In the case of delinquent payments, theft, or fraud we will share this data with 3rd party debt collection services and/or law enforcement. 

  • For analytics, such as market, customer and product analysis. For this purpose, we typically use aggregate data that may not be linked to you, however we may use order data and preference data.

  • For marketing purposes. For this purpose, we typically use user data, marketing data, location data, and preference data.

Our legal basis for processing your personal data for purposes 1 - 4 is that it is necessary to fulfill our agreement with you and to comply with our legal obligations.

Our legal basis for processing your personal data for purpose 5 is our legitimate interest in enabling your access to our site, presenting relevant products and content to you, and giving you a pleasant user experience, and for purpose 6 our legitimate interest in business development.

How we share this data

We share your personal data with our service providers to the extent that this is necessary to provide our products and services to you. We may also share personal data with other entities within our group for processing of data within the scope of this Privacy Policy. Your data may be disclosed to authorities if required by law.

We also use Google Analytics, which uses Cookies and other, similar technologies to collect information about use of the Services anonymously and reports website trends, without identifying individual visitors. You can learn about Google's practices by going to www.google.com/‌policies/privacy/?partners/, and opt out of them by downloading the opt-out browser add-on available at https://tools.google.com/dlpage/gaoptout.


Your privacy rights

Within the conditions/limitations set out in applicable law, you have the following privacy rights:

  • Right to information. You have the right to obtain further information on our use of your personal data.

  • Right of access. You have the right to receive a copy of your personal data.

  • Right to rectification. You have the right to ask us to correct your personal data if it is incorrect or incomplete, such as by changing your details on your account.

  • Right to be forgotten. You have the right to request the erasure of your data if we do no longer need them.

  • Right to restrict processing of personal data. You have the right to request that we suspend our use of your personal data.

  • Right to data portability. You have the right to obtain personal data that you have provided to us in a format that enables you to transfer that personal data to another organization. You may also have the right to have your personal data transferred directly from us to such organization.

  • Right to object to processing of personal data. You have the right to object to our use of your personal data, such as to unsubscribe to marketing emails.

  • If you think that we have processed your personal data in a manner that is not in accordance with data protection law, we hope that you contact us, so that we can provide answers and correct any misunderstandings. You have the right to make a complaint to the relevant data protection authority). If you live or work in another EEA country, you may contact the authority in your country.



We may use “cookies,” “web beacons,” and other similar technologies to collect information in connection with our advertisements. A “cookie” is a computer file that acts as an identification card for your computer to distinguish your browser from others and enable us to serve you better. For example, we use cookies to save products in your shopping cart while you browse our websites and to track the effectiveness of our marketing and advertising campaigns. Similarly, a “web beacon” is a technology that can recognize specific cookies and convey information about that browser. We do not use these technologies to collect PII. We may also use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests.

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