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FAQ

  • +How to start the electric scooter
  • -To start up your electric scooter, press and hold the Power Button for 2 seconds.  To activate the throttle, remember to kick-push the scooter first.  It will need to be moving at greater than 2 mph before the motor engages.  This is a feature is meant to preserve the battery life of the scooter, and can be optionally turned off
  • +Can I manually kick push the scooter when the battery dies?
  • -Yes, when the scooter is turned off the motor is fully disengaged, and the scooter can be safely ridden as a manual kick-push scooter.  
  • +How to start the electric scooter
  • -To start up your electric scooter, press and hold the Power Button for 2 seconds.  To activate the throttle, remember to kick-push the scooter first.  It will need to be moving at greater than 2 mph before the motor engages.  This is a feature is meant to preserve the battery life of the scooter, and can be optionally turned off
  • +How do I turn on the headlight and taillight?
  • -To turn on the lights, double tap the menu button on the throttle.  Double tapping again will turn them off.  Please note, the blinking taillight will always be activated as a safety feature when applying the hand brake. 
  • +Standard maintenance required on your electric scooter
  • -Like any vehicle, electric scooters will require periodic maintenance to ensure they are running properly and to prolong their lifespan. 
  • The most important task is to regularly check your tires to make sure they are properly inflated to at least 50 PSI.  Riding on low pressure is the most common cause for flats, leaks, and damage to the tire of the scooter.  We recommend checking the tire pressure at least once per week, similar to a frequently used bicycle. 
  • A less common maintenance task will be adjusting the brakes, whenever they start to feel loose or out of alignment. It's also important to keep the brake lines clean of debris and regularly lubricated to prevent corrosion if you are riding in wet environments (rain / snow).  
  • If you don't plan on using the scooter for more than 3 months - see our steps here for properly charging the battery for long term storage. 
  • +How to Use the Folding Lock
  • -The folding lock should be placed around the base of the scooter and locked to a stationary pole or bike stand when in use. Once clicked into place, turn the lock 90 degrees to connect the lock back together.
  • To lock our electric scooters, we recommend purchasing a U-lock or a Folding Lock.   These can be looped around the fork of the scooter (below the folding stem) and secured to a bike rack or other fixed object.  
  • Please be mindful that any lock, no matter how strong of a material it is made of, is usually able to be cut through with the right tools.  To avoid theft, we usually recommend that our customers don't leave their scooters unattended for long periods of time, even when locked.  
  • +Do you need a license for an electric scooter?
  • -In the NL, a drivers license is not currently required to ride our electric scooters, which operate at speeds under 25KM/H and are intended for use in bike lanes and not major highways. 
  • Some states, however, may impose age restrictions for operating these types electric scooters.  Amsterdam, for example, requires that riders must be over the age of 16.  Please check with your local jurisdiction for the latest age and helmet requirements for operating these scooters. 
  •  
  • +What international certifications apply to this product?
  • -Our scooters are CE, FCC, and RoHS certified.
  •  
  • +What are regulations electric scooters
  • -While electric scooters are now allowed on the road in the countries around us, new regulations are still being worked on in the Netherlands. We rightly get a lot of questions about this. It is good to know that there is a distinction between scooters with a throttle and scooters with pedal assistance. A scooter with a throttle must be inspected by the RDW. A scooter with pedal assistance is subject to bicycle legislation.
  • Scooter with pedal assistance
  • For a scooter with pedal assistance, it applies that it is propelled with muscle strength, with the help of an auxiliary motor.
  • There are no specific rules for E-scooters with electric scooter support, such as for (electric) scooters. The innovative sensor technology switches on the electric scooter support of the E-scooter - just like with E-bikes - as soon as you pedal yourself. The E-step accelerates only when you scoot along. In the Netherlands, the scooter with electric assistance is seen as an E-bike. The traffic rules for cyclists apply to these E-scooters. These scooters are - just like the E-bike - not a 'motor vehicle' and therefore a helmet, driving license, minimum age, license plate, or liability insurance are not required. The E-scooter with electric scooter support is only allowed in the Netherlands on public roads if the motor power is limited to 0.25 kW, the same maximum power as E-bikes.
  • We have noticed that there is still confusion at the RDW and the police about this. We had direct contact with the ministry about this in November 2018. To determine whether a scooter with pedal assistance falls into the category "bicycle with pedal assistance", it must be determined whether it can be considered a "bicycle" without assistance. The term "bicycle" is currently not defined in Dutch traffic legislation.
  • +How long will it take to get my scooter?
  • -All orders are processed immediately after payment and shipped from our warehouse in Deventer, the Netherlands. Shipping time ranges from 2-5 business days using UPS Ground.  At this time we are unable to offer expedited shipping options on electric scooters or battery packs.  
  • Shipments to outside EU may take an addition 1 - 2 business days to process due to customs filing.  
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